Returns & Refunds

Because most of our gifts are handcrafted and personalized, they are made-to-order. Please read carefully.

What we accept

• Items received damaged in transit.
• Wrong item shipped (different from what you ordered).
• Manufacturing defects reported within 24 hours of delivery.

What we cannot accept

• Personalized / made-to-order products with correct customization.
• Change-of-mind returns.
• Items reported more than 24 hours after delivery.

How to raise a claim

Email thinkgift.help@gmail.com within 24 hours of delivery with your order number and clear photos of the issue. Our team will resolve within 3 business days.

Refunds

Approved refunds are processed to the original payment method within 5–7 business days. Prepaid COD refunds are issued to a bank account you provide.